Glo line airtime deduction is very common on Glo lines even when you are not browsing? Does your airtime keep going down whenever your data is on even when you are on a data plan? This can be very annoying, but there is a solution, this article will show you how to deactivate Glo line airtime deduction on you mobile.
First you need to know there is a plan called PAYU. The Glo PAYU plan is a special plan that allows you to surf the internet at low costs using the available airtime on your phone. This means whenever you access the internet without a data plan, your airtime will be deducted, so you have to deactivate this plan.
How To Cancel / Deactivate the PAYU plan
To deactivate the glo payu plan, all you need to do is send CANCEL to 127.
How to stop Glo deducting your Airtime for internet even when you are on a Data Plan
If you use globacom network on your smartphone and noticed that even though you subscribed to a data plan and have the the proper GloFlat APN configuration on your device, you are still being billed for internet usage from your airtime. So what to do to stop your airtime wasting away when you already have a data plan running.
This experience usually happens on a few Android and Windows Phone smartphones. The mobility blog has cracked the nut and found the solution to this problem.
THIS ISSUE WILL BE PECULIAR TO USERS WHO ONCE HAD GLODIRECT SERVICE ACTIVATED ON THEIR LINES YEARS AGO EVER BEFORE THE NEW GLOFLAT SETTINGS WERE INTRODUCED, THOUGH A FEW NEWER USERS MAY EXPERIENCE IT TOO. BACK IN THE DAY, GLODIRECT OFFERED MOBILE INTERNET AT LOWER THAN REGULAR TARIFFS, BUT WAS PAY-AS-YOU-GO. BILLING WAS DONE FROM THE USER’S AIRTIME. IT APPEARS THAT UNLESS THE GLODIRECT SERVICE IS DE-ACTIVATED, THERE IS SOMETHING ABOUT THE WAY THAT A FEW SMARTPHONES ARE BUILT THAT MAKE THEM LOCK ON TO IT AND USE THAT REGARDLESS OF WHAT OTHER SETTINGS ARE ENTERED IN THE DEVICE OR WHAT DATA PLAN IS SUBSCRIBED TO.
IF YOU FIND THAT DESPITE HAVING THE CORRECT GLOFLAT SETTINGS ON YOUR DEVICE, YOUR AIRTIME IS BEING USED UP WHEN YOU USE INTERNET SERVICES, IT IS LIKELY THAT YOU ONCE HAD GLODIRECT ACTIVATED ON YOUR LINE AND THAT IS CREATING A CONFLICT ON YOUR LINE.
TO RESOLVE THIS ISSUE, GO TO THE NEAREST GLOWORLD OUTLET AND REQUEST THAT GLODIRECT (ALSO KNOWN AS GLOSECURE) BE DE-ACTIVATED. ONCE THAT IS DONE, YOU ARE HIGH AND DRY AND NEVER HAVE TO WORRY ABOUT YOUR AIRTIME BEING DEBITED FOR INTERNET USAGE AGAIN.
You can also call customer service help line on 121 and ask them to help you deactivate “Pay As You Go” on browsing.